Help Desk IT Support Engineer
The objective of our program is to ensure participants are trained with the knowledge, skills, and ability to provide technical support and answer queries from staff in person, over the phone, or through our ticketing system on all company-supported applications, diagnose and resolve problems with computers, telephony, and network systems, conduct IT onboarding for new hires, create/manage user accounts, ensure configurations meet departmental needs, set up and configure equipment for new staff across North America, including provisioning and verifying with Hiring Managers, resolve vulnerability and non-compliance issues directly with end users, document solutions for future reference, route complex issues to relevant IT teams when necessary, maintain clear communication to keep users informed throughout the issue resolution process, participate in an on-call rotation to provide after-hours support as needed, and manage the local inventory of IT hardware.
We are seeking an experienced Help Desk IT Support Engineer to join our Tenable team in Columbia. You will provide on-site support at our office and remote assistance for the wider North America region. Your main tasks will involve resolving technical issues, performing installations, upgrades, repairs, and backups, and ensuring smooth tech operations daily.
Open to all MOS / ratings / AFSCs.
None
Columbia, MD; Washington DC; Military District of Washington (MDW)
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Interview prep for this program▸
- ▸ "How many of your past SkillBridge interns received full-time offers?" — a serious program knows the number.
- ▸ "Who will my day-to-day mentor be, and what does week one look like?"
- ▸ "The listing says 151 - 180 days — can that flex to my approved window if my command shortens it?"
- ▸ "Is relocation expected for a full-time offer, or can I convert where I am?"
- ▸ Confirm the eligibility notes above — ask exactly what they need from you and when.
- ✓ Your projected start window and separation date (from your profile)
- ✓ Your command's approval status — even "packet drafted" signals you're serious
- ✓ Your civilian-translated resume bullets (generate them here)
- ✓ A written training-plan ask — you'll need it for your packet anyway
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