Next Move NY-Brite-Network Operations Center (NOC) L1
Brite's NOC L1 (Network Operations Center) SkillBridge is going to focus on training individuals for a career on the frontline of assisting customers through technological, IT, and Cybersecurity issues. They will learn through job shadowing, on-the-job training, mentorship, online learning and recaps/debriefs with supervisors on how to work with the hardware and software involved. They will have the opportunity to work independently with live tickets in the role, learn how to communicate to other departments and colleagues with industry language, work with other positions to resolve issues and train and complete AZ-900 and MS-900 certification.
Network Operations Center (NOC) L1 will take on performing proactive maintenance and management of customer relationships, resolving in real-time IT/Computer issues, maintaining servers, and infrastructure to ensure smooth and steady flow of customer's day-to-day processes. A NOC L1 responds to IT tickets by phone or email, handles escalation requests, responds to outages, and helps implement and explain new technology to customers and their benefits.
Next Move NY is the sponsor for Brite's NOC L1 SkillBridge. For any questions and to get connected to Brite, please contact Eric Lo at elo@danc.org
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Interview prep for this program▸
- ▸ "How many of your past SkillBridge interns received full-time offers?" — a serious program knows the number.
- ▸ "Who will my day-to-day mentor be, and what does week one look like?"
- ▸ "The listing says 91 - 120 days — can that flex to my approved window if my command shortens it?"
- ▸ "Is relocation expected for a full-time offer, or can I convert where I am?"
- ✓ Your projected start window and separation date (from your profile)
- ✓ Your command's approval status — even "packet drafted" signals you're serious
- ✓ Your civilian-translated resume bullets (generate them here)
- ✓ A written training-plan ask — you'll need it for your packet anyway
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