Service Technician

The Mission Vending Service Technician is responsible for installing, maintaining, troubleshooting, and repairing commercial vending equipment with a primary focus on USI/Wittern machines, as well as other equipment offered by Mission Vending. This role ensures that machines in the field remain fully operational, clean, stocked, and customer-ready. The technician represents Mission Vending at client sites and plays a critical part in delivering a reliable, professional vending experience across Maryland, Virginia, Washington D.C., and surrounding regions.

Key Responsibilities1. Equipment Installation & RelocationDeliver, install, level, and configure vending machines safely and efficientlyFollow proper lifting, dolly, truck-loading, and liftgate proceduresPerform site evaluations for electrical, spacing, accessibility, and placementRelocate existing machines while preventing damage to equipment and facilitiesComplete installation documentation, including test vends and customer sign-off2. Machine Maintenance & RepairDiagnose and repair mechanical, electrical, and refrigeration issuesReplace or repair vend motors, coils, sensors, control boards, power suppliesService and program coin mechs, bill validators, and cashless payment systemsPerform routine upkeep such as condenser cleaning, alignment checks, and clearing product jamsMaintain inventory of service parts and tools3. Technical DiagnosticsUse multimeters and diagnostic tools to test voltage, continuity, sensors, and power systemsNavigate USI control boards for pricing, diagnostics, error logs, and motor mappingTroubleshoot MDB communication, drop sensor issues, and refrigeration failuresReproduce customer-reported issues and validate repairs with multiple vend tests4. Customer Interaction & ProfessionalismCommunicate clearly and professionally with facility managers and end usersExplain repair findings and machine operation in simple, accurate termsRepresent Mission Vending in a positive and dependable mannerDocument all work performed through detailed service tickets, photos, and notes5. Field Operations SupportAssist with stock replenishment, product rotation, and merchandising when neededSupport route teams with operational needs during peak demandMaintain cleanliness and organization of service vehicle, tools, and work areasFollow all company policies, safety procedures, and quality standardsRequired Skills & QualificationsMechanical aptitude and strong problem-solving skillsAbility to use basic tools (nut drivers, drill, multimeter, crimpers, etc.)Understanding of electrical fundamentals (AC/DC voltage, continuity, fuses)Ability to lift, move, and transport machines safely with dollies and liftgateValid driver’s license and clean driving recordReliable, self-directed, and comfortable working in the field independentlyProfessional communication and customer-service abilityPreferred QualificationsExperience with vending equipment (USI/Wittern, Crane, AMS, etc.)Experience in appliance repair, electrical work, or technical maintenanceFamiliarity with Nayax/Cantaloupe or similar cashless payment systemsPrior technician or field service experienceHVAC or refrigeration exposure (certification optional but beneficial)Work Environment & ConditionsField-based role; daily travel to customer locationsWork involves lifting equipment that may exceed 300–850 lbs (with proper tools)Requires bending, standing, and working in tight or warm environmentsOccasional evening or weekend service calls during peak periodsMission Vending CommitmentsAs part of Mission Vending’s culture, the Service Technician is expected to demonstrate:Reliability — Responds quickly, solves problems correctlyIntegrity — Represents the company honestly and professionallyPrecision — Completes technical work accurately and safelyRespect — Upholds our mission to support U.S. military personnel and local communitiesCompensation & GrowthCompetitive hourly or salaried compensationOvertime opportunitiesProfessional development through Mission Vending’s training programAdvancement path to Lead Technician, Field Operations Supervisor, or Route SpecialistOptional external certifications (NAMA Tech, Refrigeration Training, ETA GVT, etc.)

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