Zscaler - Job Training Program
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The Zscaler Focal Support (FS) team is built around the proven concept of a small group (pod) of support engineers that are very technically competent and familiar with both the technology deployed by a customer and the people maintaining it. As a Focal Support Engineer you will earn the trust of your customers and deliver a superior support experience, being well positioned to respond faster and more effectively to any technical issues that might arise for customers under your care. A pod works in partnership with the assigned Technical Account Managers (TAMs) and account teams for a small number of customers to provide a personalized, high touch and extremely knowledgeable response to technical questions and problems. As an FS engineer, you will know your customer's history and will understand why certain features are being used and avoid recommendations that don't work in their environment or align with their roadmap. Unlike a regular front line support engineer, an FS engineer's ratings will bias on team performance over individual performance. Of course, individual performance is still important and providing deliverables like team technical training, on-call coverage and high CSAT scores will be part of an individual's annual review process. However the performance of the team represents the most important metrics and each FS engineer contributes to this in a very meaningful way. The pod is focused on continuously building customer trust in our product for mission critical infrastructure. You will be a valuable member of a high performance team delivering technical solutions to some of the largest enterprises in the world!
Bachelor Degree in Computer Science, Computer Engineering or equivalent advanced industry certifications. 5+ years of support and networking experienced required network troubleshooting, including use of Wireshark, trace route, MTR and similar tools to identify devices between the source and destination and do fault isolation to identify packet loss, session resets, MTU changes and other performance related aspects of traffic flows. General firewalls and packet filtering experience and troubleshooting a strong understanding of common network and application protocols and behaviors to facilitate troubleshooting unexpected behaviors. HTTP/HTTPS troubleshooting via browsers (performance and errors) IPv4, IPv6, routing, DNS, load balancing, proxies, and other layer 2-4 concepts. Authentication systems such as LDAP, MS AD etc. Microsoft Windows, MacOS and Linux systems and general troubleshooting PAC files and proxies GRE and IPSec tunnel troubleshooting. Very strong verbal and written communication skills (English)Working knowledge of networking and security products and enterprise network infrastructure. Zscaler Experience a plus.
There's not cost to the intern
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Interview prep for this program▸
- ▸ "How many of your past SkillBridge interns received full-time offers?" — a serious program knows the number.
- ▸ "Who will my day-to-day mentor be, and what does week one look like?"
- ▸ "The listing says 121 - 150 days — can that flex to my approved window if my command shortens it?"
- ▸ "Is relocation expected for a full-time offer, or can I convert where I am?"
- ✓ Your projected start window and separation date (from your profile)
- ✓ Your command's approval status — even "packet drafted" signals you're serious
- ✓ Your civilian-translated resume bullets (generate them here)
- ✓ A written training-plan ask — you'll need it for your packet anyway
Zscaler - Job Training Program
Professional Services Consultants at Zscaler help their customer(s) properly deploy, configure, and operationalize their Zscaler solution throughout the lifecycle of the assigned engagement (usually a minimum of 12…
Zscaler - Job Training Program
Responsibilities:●Responsible for the overall success of all new customer deployments as a single point of contact during the deployment service period.●Build and maintain well-established relationships with key…