Systems Support Coordinator (IT) - Job Training Program
USIC, LLChasn't added or updated a directory listing in over two years (last activity Sep 5, 2023). Programs like this are sometimes inactive even though they remain listed. Email the POC first, and have a backup option.
The IT Helpdesk Specialist is responsible for ensuring USIC employees are provided timely support for all technology needs. This position will also be responsible for repairing and imaging laptops and tablets in the Imaging Lab at the Corporate Office.
Respond to incoming inquiries via phone and emailProvide Tier I technical support to field and corporate associatesRepair, image, and deploy laptops, tablets, and other IT equipment for useWork on special projects as assigned
Associate degree or IT certifications requiredKnowledge of and familiarity with Windows, Exchange Server, and other Microsoft based applicationsMust be comfortable interfacing with different stakeholders at all levels of the organizationDemonstrated ability to diagnose technical issues and provide satisfactory resolutions quickly and effectivelyA high degree of effective communication skills is required, specifically oral and in writing to convey complex concepts in familiar terms to the target audience
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Interview prep for this program▸
- ▸ "How many of your past SkillBridge interns received full-time offers?" — a serious program knows the number.
- ▸ "Who will my day-to-day mentor be, and what does week one look like?"
- ▸ "The listing says 91 - 120 days — can that flex to my approved window if my command shortens it?"
- ▸ "Is relocation expected for a full-time offer, or can I convert where I am?"
- ▸ Confirm the eligibility notes above — ask exactly what they need from you and when.
- ✓ Your projected start window and separation date (from your profile)
- ✓ Your command's approval status — even "packet drafted" signals you're serious
- ✓ Your civilian-translated resume bullets (generate them here)
- ✓ A written training-plan ask — you'll need it for your packet anyway