TEKsystems - Internship Program
SkillBridge Job Posting: Tier 2 Technical SupportLocation: Portland-based MSPPay Rate: $29/hr upon completion of SkillBridgeSummaryWe are seeking a Tier II Help Desk Technician to serve as the first line of IT support for our clients. This role requires excellent communication skills, strong technical knowledge, and the ability to evaluate and resolve issues efficiently.
Top Skills2–4 years of experience on a help deskExcellent communication and judgment skillsStrong understanding of computer hardware and productivity softwareCertifications: Network+, Microsoft (MS-900, MS-102)Secondary Skills – Nice to HavesPrevious experience in Managed IT ServicesCertifications: A+, Network+, MCPJob DescriptionDiagnose computer errors and triage urgencyInstall, configure, and upgrade PC software and operating systemsFacilitate onsite and escalation support activitiesRepair computer hardware (keyboards, printers, etc.)Provide technical support via phone or webUse remote support software to troubleshoot and resolve issuesSetup new user and email accountsAssist with password changes and email setup on devicesInstall printers and software on client PCsDocument resolution steps and escalation notesCreate and maintain documentation about customer networksEscalate issues to higher tier support within SLATroubleshoot software, hardware, and network issuesAdditional Qualifications2–4 years of helpdesk experience or working with an IT providerGood understanding of Windows Server environments (SBS, 2003, 2008 R2, 2012)Knowledge of networking protocols and concepts (VPN, Routing, Ports, TCP/IP, Network analysis tools)Experience supporting Windows 7, Windows 8, Microsoft Office 365, Azure, and other applications
Information Technology, Cyber Security
Employee Value Proposition (EVP)Join a fast-growing Portland-based MSP with excellent opportunities for permanent placement and career growth. Be part of a dynamic team and advance your IT career.
We are seeking a Tier II Help Desk Technician to serve as the first line of IT support for our clients. This role requires excellent communication skills, strong technical knowledge, and the ability to evaluate and resolve issues efficiently.
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Interview prep for this program▸
- ▸ "How many of your past SkillBridge interns received full-time offers?" — a serious program knows the number.
- ▸ "Who will my day-to-day mentor be, and what does week one look like?"
- ▸ "The listing says 91 - 120 days — can that flex to my approved window if my command shortens it?"
- ▸ "Is relocation expected for a full-time offer, or can I convert where I am?"
- ▸ Confirm the eligibility notes above — ask exactly what they need from you and when.
- ✓ Your projected start window and separation date (from your profile)
- ✓ Your command's approval status — even "packet drafted" signals you're serious
- ✓ Your civilian-translated resume bullets (generate them here)
- ✓ A written training-plan ask — you'll need it for your packet anyway
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