Bill Support ISO Credit and Risk

As an early member of Spring Free EV Credit and Risk team, you will be responsible for creating, processing and sending out daily invoices, maintaining a daily aging report, and communicating with customers to obtain payments regarding payments and resolve any delinquencies. You will help execute and maintain operational initiatives that enable Spring Free EV to evaluate a high volume of customers using internal tools. This role requires excellent communications, negotiation, and decision-making skills. We take our responsibility to serve our business customers’ commitment to their financial health seriously, and our approach is anchored in data-driven and systematic decisions.This is a remote position, so you must be able to work independently but also be a great team player, able to communicate through several technology platforms. To succeed in this position, you need to have a proactive attitude, the ability to prioritize and be a strong communicator to work with different internal teams.

DutiesBilling Duties (Primary responsibilities)Create, process and deliver invoices.Monitor customer account details for non-payments, delayed payments and other irregularities through aging reports and other internal tools.Cash application and payment processingMaintain accurate payment/cash application, reconcile and resolve any unidentified cash issues.Research and resolve discrepancies on comprehensive accountsPrepare month end accruals (proficiency in pivot tables and v-lookups) to ensure department metrics for appropriate periodVerify discrepancies and resolve vendor billing issues; maintain vendor relationshipsManaging all aspects of vehicle insurance claim processResponsible for ensuring vehicle orders are billed and collected timely prior to product deliveryIdentify opportunities for process improvement and support IT on UAT of potential solutionsCollection Duties (Secondary responsibilities)Ensure timely collections from delinquent and high risk commercial and consumer accounts, through outbound and inbound email, phone and text communication.Analyze past due portfolio, work proactively to identify potential payment problems through daily review of ongoing Aging Reports.Balance customer’s ability to pay and negotiate appropriate payment plans to reduce credit losses.Research and reconcile any outstanding items and coordinate variances with sales, operations, accounting and billing.Meet standard measurements for collection activity, achieve call volume while actively maintaining research and resolution of account issuesPerform other duties as assigned*Partner with the department's leadership team to develop collection strategies, payment plans and operating procedures to ensure efficient collections efforts and processes.Partner with operations, sales, accounting, legal and engineering teams to build and scale the company's operational growthEnsure operational excellence by meeting team KPIs and SLAsPerform other duties as assigned*QualificationsB.S. or B.A. degree in business administration, finance or similar preferred (Or 3+ Years of relevant work experience in lieu of degree).Minimum 1+ years of experience in Billing, accounts receivables. collections, recoveries or credit risk managementAdvanced Microsoft Excel skills (V-lookup and Pivot table functions)Proficient with MS Office and/or Google SuiteSalesforce Experience RecommendedLucid Charts Experience a PlusStrong background in customer support via phone and emailExcellent written and verbal communication skillsInvestigative and critical thinking skillsProven analytical and problem-solving skills with a strong attention to detailStrong negotiation skillsSense of UrgencyGreat attention to detailHave the ability to grow, develop and learn in a fast-paced, start-up environment

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