PFPA - Pentagon Operation Center (POC) - Job Training Program
Understand the roles and duties of a public safety telecommunicator (PST) Describe and understand professionalism, ethics, and legal concepts as it relates to a PST. Identify and explain the operation of communication equipment and resources. Demonstrate communication and interpersonal skills. Describe guidelines and operational standards of incident classification and prioritization. Identify and perform the operational skills of a call-taker. Identify and perform the operational skills of a dispatcher. Understand the basic principles of law enforcement, and dispatch processes. Understand the basic principles of emergency medical services (EMS), and dispatch processes. Understand the basic principles of fire services, and dispatch processes. Understand the basic principles of emergency management and homeland security. Comprehend stress management techniques for PSTs.
Telecommunications Equipment Operator, GS-0390-7/8/9Under general supervision, Public Safety Dispatchers perform operational duties required in dispatching law enforcement, fire, and medical personnel and equipment. Public Safety Dispatchers answer 9-1-1, emergency, and non-emergency calls; interview callers to determine nature and priority of each call; and transmit messages via radio, data terminals, and phone. The Pentagon Operations Center operates on a 7-day, 24-hour basis and Public Safety Dispatchers are required to work a variety of schedules including nights, weekends, and holidays.
Additional Information for situational awareness: Secret Clearance Required.The following certifications are required for anyone officially hired into the position: Emergency Medical Dispatch (EMD) • Public Safety Telecommunicator I/II • Cardiopulmonary Resuscitation (CPR) Certification
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Interview prep for this program▸
- ▸ "How many of your past SkillBridge interns received full-time offers?" — a serious program knows the number.
- ▸ "Who will my day-to-day mentor be, and what does week one look like?"
- ▸ "The listing says 61 - 90 days — can that flex to my approved window if my command shortens it?"
- ▸ "Is relocation expected for a full-time offer, or can I convert where I am?"
- ▸ Confirm the eligibility notes above — ask exactly what they need from you and when.
- ✓ Your projected start window and separation date (from your profile)
- ✓ Your command's approval status — even "packet drafted" signals you're serious
- ✓ Your civilian-translated resume bullets (generate them here)
- ✓ A written training-plan ask — you'll need it for your packet anyway
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