NCD Member Care Advisor
Do you enjoy connecting with people and consider yourself a great listener? If so, then NCD has a perfect role for you. NCD Dental & Vision has an opportunity for a remote Customer Service Advisor to join our team. Your role is simple: provide the highest level of phone service and support to our customers in a timely manner.
Essential Duties and Responsibilities: Handles both inbound and outbound communication with members and/or providers. Communicates with clients across multiple channels, including phone, email, and chat. Reviews member products and answers questions regarding products, current policies, adds/changes, resolving disputes, and processing transactions. Refers new product enrollment or changes to existing enrollment to a licensed agent. Addresses billing or service complaints and inquiries; forwards escalated issues to correct department for investigation. Documents all member interactions and comments in CRM software; maintains accurate notes describing every client contact. Continually maintains working knowledge of all company products and services. Educates members about managing their health and well-being so they can select the best benefit plan options and maximize the value of their health plan benefits. Builds trust with members across the healthcare life cycle and improves member retention. Meets performance goals and established KPIs in the areas of call quality, conversation effectiveness, member satisfaction, call volume and average handle times, attendance and schedule adherence. Attends and participates in team meetings, skill builders, training exercises. Qualifications: 2+ years of customer service or call center experience College degree preferred, but not required Excellent verbal and written communication skills Proficient computer skills including MS Word, Excel, Outlook, Teams Ability to multitask by listening, typing, speaking, and navigating multiple interfaces simultaneously Bilingual is a plus (Spanish bilingual employees receive an additional pay differential) NCD Benefits: Company-paid health, dental, life, and disability insurance 401(k) with employer match Opportunity for professional development Work from home allowance and support Positive work environment Compensation: $17.50–$18.50 per hour, based on experience and qualifications.
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Interview prep for this program▸
- ▸ "How many of your past SkillBridge interns received full-time offers?" — a serious program knows the number.
- ▸ "Who will my day-to-day mentor be, and what does week one look like?"
- ▸ "The listing says 1 - 30 days — can that flex to my approved window if my command shortens it?"
- ▸ "How do virtual interns stay visible to hiring managers — what worked for past cohorts?"
- ✓ Your projected start window and separation date (from your profile)
- ✓ Your command's approval status — even "packet drafted" signals you're serious
- ✓ Your civilian-translated resume bullets (generate them here)
- ✓ A written training-plan ask — you'll need it for your packet anyway