Inbound Call Admin
The Inbound Call Administrator plays a key role in supporting our company's success by following proven systems and delivering exceptional customer service. In this fast-paced role, you’ll handle inbound calls with professionalism, follow procedures to ensure smooth operations, and have the opportunity to grow within our sales department. If you're detail-oriented, eager to learn, and thrive in a dynamic environment, we’d love to hear from you!
Essential Duties and Responsibilities:Create NetSuite Prospects for new inbound call customersBegin creating Estimates for the sales team to processAnswer phonesCheck emailEnsure Customer Records are accurateAssist with customer questionsProvide excellent customer serviceWillingness to learn and grow within the companyMeet or exceed key performance indicatorsWork the 5p - 6p shifts in rotation with other upper level sales staffTransfer calls to a Tech or the parts department based on customer needsFollow the HHP system and report any problems to management immediately Requirements:Knowledge of Microsoft Office programsKnowledge of typing, grammar, and basic written/verbal communication skillsKnowledge of basic customer service principlesKey Competencies and Standards:Attention to detail and accuracyOrganizational skillsInformation managementProblem analysis and problem solving skills
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Interview prep for this program▸
- ▸ "How many of your past SkillBridge interns received full-time offers?" — a serious program knows the number.
- ▸ "Who will my day-to-day mentor be, and what does week one look like?"
- ▸ "The listing says 151 - 180 days — can that flex to my approved window if my command shortens it?"
- ▸ "Is relocation expected for a full-time offer, or can I convert where I am?"
- ✓ Your projected start window and separation date (from your profile)
- ✓ Your command's approval status — even "packet drafted" signals you're serious
- ✓ Your civilian-translated resume bullets (generate them here)
- ✓ A written training-plan ask — you'll need it for your packet anyway