Kiewit - Employment Skills Training Program
TG Field Technicians are the escalated point of contact for all technical issues that cannot be resolved remotely. They serve as team members by providing on-site technical support for those items escalated by the Service Desk.TG Field Technicians are also responsible for providing a consolidated point of contact for Kiewit employees with technical support needs.
• Provide deskside and remote support to Kiewit employees, Kiewit subsidiaries, partners, contractors working for Kiewit and job site contractors• Provide customers with technical guidance or direction on projects. Respond to all assigned tickets in a timely manner• Respond to all assigned tickets in a timely manner• Research and resolve escalated trouble tickets• Immediately notify appropriate individuals of any issues that could potentially impact production activities and follow escalation to keep the impact minimal• Research and resolve escalated trouble tickets• Immediately notify appropriate individuals of any issues that could potentially impact production activities and follow escalation to keep the impact minimal• Document all trouble tickets with clear, concise explanations in a timely and accurate manner, ensuring adherence to department policies and procedures• On-site and Remote client support of various enterprise and desktop applications • Establish and maintain a professional relationship with customers, team members and department contacts• Provide quality customer service that exceeds customer expectations• Prioritize and organize work to meet requirements, goals, and deadlines.• Escalate to manager any situation outside the employee's control that could adversely impact the services provided• Some knowledge of office AV systems
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No reviews yet. Reviews unlock for candidates 30 days after adding this program to their tracker — integrity over volume.
Interview prep for this program▸
- ▸ "How many of your past SkillBridge interns received full-time offers?" — a serious program knows the number.
- ▸ "Who will my day-to-day mentor be, and what does week one look like?"
- ▸ "The listing says 91 - 120 days — can that flex to my approved window if my command shortens it?"
- ▸ "Is relocation expected for a full-time offer, or can I convert where I am?"
- ✓ Your projected start window and separation date (from your profile)
- ✓ Your command's approval status — even "packet drafted" signals you're serious
- ✓ Your civilian-translated resume bullets (generate them here)
- ✓ A written training-plan ask — you'll need it for your packet anyway
Kiewit
Mining Equipment Mechanic
Kiewit
Kiewit is one of North America’s largest and most respected construction and engineering organizations. Our construction and design engineering professionals work on some of the industry’s most complex, challenging and…