Customer Support Specialist
The objective of this program is to prepare the intern for a Customer Support Engineer role supporting enterprise customers, partners, and Everpure employees. They will develop proficiency in multichannel request intake, issue scoping and prioritization, initial troubleshooting, case severity and age monitoring, ticket documentation, escalation, customer status updates, resource prioritization, knowledge-base maintenance, recurring-problem analysis, and professional communication in a fast-paced technical support environment.
The Customer Support Engineer will be responsible for inbound Technical Support inquiries from customers, partners and Everpure employees. Triage the nature of a problem; make initial recommendations on possible fixes, route calls to support engineers. Follow-up with customers and support engineers to ensure that trouble tickets are resolved and customers are satisfied. Perform limited statistical analysis to track recurring problems, and interact with customers and partners who are reporting problems with Everpure products.
Open to all MOS / ratings / AFSCs.
Raleigh, Cary, Apex, Durham, Wake Forest, Garner, Chapel Hill, NC
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Interview prep for this program▸
- ▸ "How many of your past SkillBridge interns received full-time offers?" — a serious program knows the number.
- ▸ "Who will my day-to-day mentor be, and what does week one look like?"
- ▸ "The listing says 151 - 180 days — can that flex to my approved window if my command shortens it?"
- ▸ "Is relocation expected for a full-time offer, or can I convert where I am?"
- ✓ Your projected start window and separation date (from your profile)
- ✓ Your command's approval status — even "packet drafted" signals you're serious
- ✓ Your civilian-translated resume bullets (generate them here)
- ✓ A written training-plan ask — you'll need it for your packet anyway