Information Technology (IT) Technician - Internship
This SkillBridge opportunity is designed for transitioning service members interested in building a career in IT support. Participants will gain hands-on experience in a real-world technical support environment while learning the fundamentals of Tier 1 help desk operations, client communication, troubleshooting, documentation, and escalation practices.As a fast-growing, family-owned company, we offer a tight-knit and supportive culture where participants receive direct coaching from senior technicians, managers, and company leadership. This program is ideal for someone who is customer-focused, eager to learn, and interested in developing practical technical skills that can lead to future opportunities in IT support, systems administration, field services, or managed services.During the program, participants will learn how to:Respond to client support requests through phone, email, and ticketing systemsTroubleshoot common Tier 1 issues such as password resets, software installs, workstation issues, printer problems, and basic connectivity concernsSet up and configure workstations, printers, and peripheral devicesTriage incoming support tickets and determine when escalation is neededDocument issue details, actions taken, and resolutions clearly and accuratelyCommunicate professionally and consistently with clients throughout the support processFollow standard operating procedures and contribute to improving internal documentationParticipants will be supported through mentorship, hands-on practice, and exposure to a variety of technical situations across the business. Our goal is to help service members translate their discipline, problem-solving ability, and commitment to service into a strong foundation for a civilian IT career.
This is an entry-level position that provides Tier 1 technical support to clients, offering a hands-on opportunity to build foundational IT skills while delivering exceptional customer service. You’ll work closely with senior team members to troubleshoot and resolve common technical issues, set up new systems, and ensure every client interaction reflects our commitment to excellence.
USA Remote locations
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Interview prep for this program▸
- ▸ "How many of your past SkillBridge interns received full-time offers?" — a serious program knows the number.
- ▸ "Who will my day-to-day mentor be, and what does week one look like?"
- ▸ "The listing says 151 - 180 days — can that flex to my approved window if my command shortens it?"
- ▸ "Is relocation expected for a full-time offer, or can I convert where I am?"
- ✓ Your projected start window and separation date (from your profile)
- ✓ Your command's approval status — even "packet drafted" signals you're serious
- ✓ Your civilian-translated resume bullets (generate them here)
- ✓ A written training-plan ask — you'll need it for your packet anyway