Level 1 Computer Technician - Job Training Program
The training program will prepare the service member for an entry-level IT support role. Training includes troubleshooting hardware/software issues, network fundamentals, system imaging, and customer service skills.
Level 1 Support Technicians are integral members of the Support team. Technicians provide remote and onsite support within the scope of end-user desktop software issues and repairing/replacing hardware. The technician handles support issues via phone, email, or ticket system. Examples of Duties and responsibilitiesAssist with end users’ requests via support tickets, phone calls, and direct emailsConnect to desktops remotely to diagnose and resolve issuesMaintain record of all work performed, original issues, and resultResearch unclear issues using references and Internet forumsTroubleshoot issues on Windows and MAC operating systemsAssist with Office and Outlook configurationTransfer user profiles between workstationsInstall PCs, equipment, and peripheralsDiagnose and repair/upgrade hardware issuesPrep PCs for use; securely dispose of old PCsAssist with printer, fax, copier, and scanner issues and/or repairWork with vendors and third-party companies on issuesPerform software upgrades/updates
Computer Barn is a growing Managed Service Provider (MSP) based in Berlin, Vermont, Nestled in the heart of central Vermont, only a sort drive from skiing. We are dedicated to helping businesses optimize their technology infrastructure. With over 20 years of experience, the company specializes in delivering comprehensive IT solutions that enhance productivity, security, and operational efficiency.
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Interview prep for this program▸
- ▸ "How many of your past SkillBridge interns received full-time offers?" — a serious program knows the number.
- ▸ "Who will my day-to-day mentor be, and what does week one look like?"
- ▸ "The listing says 151 - 180 days — can that flex to my approved window if my command shortens it?"
- ▸ "Is relocation expected for a full-time offer, or can I convert where I am?"
- ✓ Your projected start window and separation date (from your profile)
- ✓ Your command's approval status — even "packet drafted" signals you're serious
- ✓ Your civilian-translated resume bullets (generate them here)
- ✓ A written training-plan ask — you'll need it for your packet anyway