Client Success Specialist/Tech Support - Client Success Specialist/VoIP Tech Support
Client Success Specialists are responsible for nurturing the client relationship in every interaction. Client Success Specialists are the first point of contact when a client reaches out via telephone or our ticketing system for technical support, onboarding assistance, or more general questions regarding our platform. While other companies may consider this a technical support or customer support role, the success of our clients in growing their own companies with our platform is always front of mind in everything we do. If our clients succeed, we will succeed.
Cultivate strong client relationships.Identify ways Atheral can further expand the value we provide to our clients.Assist engineering with client-facing support materials, including updating or adding articles to the Atheral Client Success Center.To answer incoming telephone calls from clients in three rings or less.To respond to tickets promptly based on our service level agreement.To be timely.To be an active part of the Atheral team and contribute positively to the team culture.Additional duties and responsibilities may be assigned as needed.
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Interview prep for this program▸
- ▸ "How many of your past SkillBridge interns received full-time offers?" — a serious program knows the number.
- ▸ "Who will my day-to-day mentor be, and what does week one look like?"
- ▸ "The listing says 1 - 30 days — can that flex to my approved window if my command shortens it?"
- ▸ "How do virtual interns stay visible to hiring managers — what worked for past cohorts?"
- ✓ Your projected start window and separation date (from your profile)
- ✓ Your command's approval status — even "packet drafted" signals you're serious
- ✓ Your civilian-translated resume bullets (generate them here)
- ✓ A written training-plan ask — you'll need it for your packet anyway