Military Fellowship Program
Job Title: Sr Specialist Network Technology Support (17)
Key Roles and Responsibilities – Load Manager, Service Assurance• Monitor Service Assurance queues for trouble tickets, outages, escalations, and customer-impacting issues.• Prioritize work based on severity, SLA, customer impact, and ticket age.• Balance ticket volume across technicians, analysts, support teams, or workgroups.• Assign and reassign tickets based on skill set, availability, ownership, and issue type.• Track SLA and jeopardy items to identify tickets at risk of missing service targets.• Escalate critical or aging issues to the appropriate technical teams, leadership, or next-level support.• Coordinate outage and incident response by ensuring the right teams are engaged quickly.• Communicate queue health, backlog, and priority issues to supervisors, managers, and stakeholders.• Identify workflow bottlenecks that delay repair, resolution, dispatch, or customer restoration.• Support real-time workload adjustments during high-volume events, major incidents, or staffing gaps.• Ensure accurate ticket documentation including status updates, ownership changes, escalations, and handoffs.• Drive timely restoration support by keeping focus on service-impacting and customer-affecting issues.• Provide end-of-shift handoffs covering open critical items, backlog, SLA risks, and pending escalations.
Job Title: Sr Specialist Network Technology Support (17)Are you approved to participate in a SkillBridge?Include THIS Job TitleWhen can you start?When do you transition from the military?Does the location work for you? Do you meet 100% of the requirements?Please send a copy of your resume to g10914@att.com.
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Interview prep for this program▸
- ▸ "How many of your past SkillBridge interns received full-time offers?" — a serious program knows the number.
- ▸ "Who will my day-to-day mentor be, and what does week one look like?"
- ▸ "The listing says 121 - 150 days — can that flex to my approved window if my command shortens it?"
- ▸ "Is relocation expected for a full-time offer, or can I convert where I am?"
- ✓ Your projected start window and separation date (from your profile)
- ✓ Your command's approval status — even "packet drafted" signals you're serious
- ✓ Your civilian-translated resume bullets (generate them here)
- ✓ A written training-plan ask — you'll need it for your packet anyway
Military Fellowship Program
Job Title: Specialist Network Technology Support (6)
Military Fellowship Program
Job Title: Specialist Network Technology Support (7)